Frequently Asked Questions (FAQ)

1. Add products to your cart.
2. Open Checkout.
3. Fill your personal and shipping details.
4. Select delivery type (Home / Office).
5. Confirm your order.

Yes, if the order is not shipped yet. Contact support quickly with your order details to cancel or adjust items.

Sold out means the product is currently unavailable. You can check later or contact us to know restock timing.

• Home Delivery (example: 1,500 DZD)
• Office Delivery (example: 700 DZD, depending on your wilaya)

Prices may vary depending on wilaya/partner.

Usually 24–72 hours for most wilayas (depending on availability and courier). Remote areas may take longer.

Yes, we deliver across Algeria. If your town is not listed, contact support and we’ll help you.

Yes. You can pay when the order arrives. Make sure your phone number is correct for courier contact.

If online payment is enabled on the website, you will see it at checkout. Payments are processed by trusted providers.

Yes, you can request an invoice/receipt. For warranty, keep your order confirmation and invoice.

Yes, most products include warranty (depends on brand/product). Warranty covers manufacturing defects only.

• Physical damage (drops, burns, water).
• Incorrect installation or misuse.
• Unauthorized repair/alteration.

Contact support with your order info + product issue details. We will guide you through diagnosis and next steps.

Returns depend on product category and condition. Generally, the product must be unused and in original packaging.

Contact support immediately and share photos/video. We will handle replacement or solution as per policy.

Refund timing depends on the payment method. For COD, refunds may be via cash/transfer depending on agreement.